1. Introduction
Welcome to our website. By accessing and using this website, you agree to be bound by the following terms and conditions. These terms govern the relationship between our boutique and you in relation to your purchase of fine jewellery and investment bullion.
2. Precious Metals and Bullion Pricing
Due to the nature of the commodities market, the following rules apply:
- Prices for gold, silver, and platinum bullion are linked to global live market rates.
- We reserve the right to update pricing at any time without prior notice to reflect market fluctuations.
- Once a bullion order is confirmed, the price is locked and cannot be altered or cancelled due to market changes.
3. Product Authenticity and Descriptions
We take immense pride in the quality of our pieces. Every item of jewellery and bullion sold is guaranteed for its stated purity and authenticity.
- All bullion products are sourced from certified refineries and meet international purity standards.
- Jewellery descriptions, including stone weights and metal purity, are provided as accurately as possible.
- Please note that handcrafted items may have slight variations, which are a hallmark of artisanal craftsmanship.
4. Orders and Payments
All orders are subject to availability and credit verification. We reserve the right to refuse service or cancel orders at our discretion.
- Payments must be made in full before any item is dispatched or collected.
- For high-value transactions, additional identity verification (KYC) may be required to comply with international financial regulations.
- We accept major credit cards, bank transfers, and secure digital payment methods.
5. Shipping and Security
Given the high value of our products, security is our top priority during the delivery process.
- All shipments are fully insured until they reach your doorstep.
- A valid government-issued ID and a signature are mandatory upon delivery.
- We are not responsible for delays caused by customs processing for international shipments.
6. Returns and Cancellations
Our return policy differs between jewellery and investment-grade bullion:
- Jewellery: Returns are accepted within 14 days, provided the item is unworn, in original packaging, and with all security tags intact.
- Bullion: Due to price volatility, bullion products are non-refundable and cannot be returned once the price is locked and the transaction is completed.
7. Intellectual Property
All content on this website, including images, logos, and text, is the exclusive property of our brand. Any unauthorized use or reproduction of these materials for commercial purposes is strictly prohibited.
